FAQ

Frequently Asked Questions (FAQs) - Walletkart.in

Welcome to Walletkart.in! Here, we've compiled a list of frequently asked questions to assist you. If you have any specific queries, feel free to reach out to our customer support team.

1. What products does Walletkart.in offer?
- We specialize in personalized wallets, passport covers, keychains, and other accessories. Each product is crafted with precision and can be customized to suit your style.

2. How can I customize my purchase?
- During the checkout process, you will find an option for customization. Depending on the product, you can add initials, names, or special messages to make your purchase uniquely yours.

3. Do you offer international shipping?
- Yes, we do! Walletkart.in provides international shipping. Please refer to our International Shipping Available page for more details.

4. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's journey to your doorstep. Or You can track your order https://walletkart.in/apps/shipway_track

5. What payment methods do you accept?
- We accept a variety of payment methods, including credit/debit cards/VISA/MASTERCARD/UPI/AMX CARD, net banking, and other secure online payment options. Choose the one that suits you best during the checkout process.

6. Can I return or exchange a product?
- Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, please contact our customer support team within 7 days of receiving your order. Refer to our Return Policy for detailed information.

7. How can I contact customer support?
- For any queries or assistance, you can reach out to our customer support team through our Contact Us page, email (support@walletkart.in), or call  +91 7669806265 on our helpline.

8. Is my personal information secure?
- Absolutely! We prioritize the security of your personal information. Walletkart.in follows industry-standard encryption protocols to ensure that your data is safe and secure.

9. Do you offer bulk orders for corporate gifting?
- Yes, we do! For bulk orders and corporate gifting inquiries, please visit our Corporate Orders page or contact our corporate sales team for personalized assistance.

10. How can I stay updated on Walletkart.in promotions and new releases?
- To stay informed about our latest promotions, new product releases, and exclusive offers, follow us on social media (Facebook, Instagram, Twitter) and subscribe to our newsletter.

11. Are all products customizable?

Most of our products are customizable. However, customization options may vary depending on the product. If customization is available, it will be clearly mentioned on the product page.

12. Can I preview my customized product before placing the order?

Currently, we do not offer live previews for all products. However, our skilled craftsmen carefully personalize each item exactly as per the details you provide during checkout.

13. How long does it take to process a customized order?

Customized products usually take 1–3 business days to process before shipping. Processing times may vary during peak seasons or bulk orders.

14. Can I change my customization details after placing an order?

Once an order is confirmed, customization details cannot be changed, as production begins quickly. If you’ve made a mistake, please contact customer support immediately, and we’ll do our best to assist.

15. Are customized products eligible for return or exchange?

Customized products are generally non-returnable, unless there is a manufacturing defect or damage during transit. Please review customization details carefully before placing your order.

16. What materials are used in Walletkart.in products?

We use high-quality leather and premium materials to ensure durability, comfort, and a refined finish in all our products.

17. Are Walletkart.in products suitable for gifting?

Yes! Our personalized wallets and accessories make perfect gifts for birthdays, anniversaries, weddings, corporate events, and special occasions.

18. Do you provide gift packaging?

Some products come with premium packaging, making them gift-ready. Packaging details, if applicable, are mentioned on the product page.

19. What should I do if my order arrives damaged?

If your product arrives damaged or defective, please contact our support team within 48 hours of delivery with images of the product. We’ll resolve the issue promptly.

20. How long does delivery take?

Domestic Orders (India): Typically delivered within 4–7 business days

International Orders: Delivery timelines vary depending on the destination country

21. Will I receive an invoice with my order?

Yes, a digital invoice will be sent to your registered email address once your order is confirmed.

22. Do you offer Cash on Delivery (COD)?

COD availability depends on the delivery location and order value. If available, it will be shown as a payment option during checkout.

23. Can I place an order without creating an account?

Yes, you can place an order as a guest user. However, creating an account helps you track orders faster and receive exclusive offers.

24. Do prices include taxes?

Yes, all product prices listed on Walletkart.in are inclusive of applicable taxes, unless stated otherwise.

25. How do I cancel my order?

Orders can be canceled before shipment. Please contact customer support as soon as possible for cancellation assistance.

At Walletkart.in, we value your satisfaction and aim to make your shopping experience seamless. If you have additional questions, don't hesitate to get in touch with our dedicated customer support team. Happy shopping! 🛍️💼✨