Refund policy

Return & Refund Policy

At WalletKart, all products are made-to-order and personalized based on customer instructions. We aim to ensure clarity and fairness in our return and refund process.

Eligibility for Returns

• Personalized products are not eligible for return or exchange unless the item is:

  • Damaged during transit

  • Defective upon delivery

  • Incorrect product received

• Non-personalized products, if applicable, may be eligible for return within 7 days of delivery.

Return Request Process

To request a return, customers must contact us within 48 hours of delivery at:

• Email: support@walletkart.in

• Phone: +91 7669806265

Please include order ID, product images, and a brief description of the issue.

Refund Process

• Once the returned item is received and inspected, eligible refunds will be processed within 5–7 business days.

• Refunds are issued to the original payment method used at checkout.
  

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with clear images. Replacement or refund will be processed after verification.

Cancellations

• Orders can be cancelled within 12 hours of placing the order.

• Orders cannot be cancelled once personalization or processing has begun.